Getting a customer support community up and running effectively is a huge job.
Cloud computing isn’t just for the enterprise – many small businesses are starting to move some of their content to the cloud, typically through public cloud solutions such as Box, Dropbox, Google Drive, and others. With today’s release of Pogoplug Teams, really small companies looking to get into cloud storage have an even cheaper, though […]
On GigaOm recently, Barb Darrow reported that reducing costs is not the main reason companies are moving from on-site deployments to cloud computing. According to a survey of 600 large companies by Tata Consultancy Services (a huge IT service provider), the ability to standardize software and business processes across the enterprise is the most important […]
The cloud storage community is aflutter this week with news that Google is planning to release a service, called “Drive” or “G-Drive”, that would let you store images, videos, music and documents on Google’s servers, making your content accessible from any device. Reports suggest users would receive five or ten gigabytes of storage free, with options to […]
There’s a great new case study on the Socialtext web site exploring how Amsterdam-based publishing giant Elsevier is using Socialtext’s collaboration platform to significantly improve coordination throughout its global sales and marketing teams. I’m delighted with this use case, because it encapsulates three key vectors I believe are essential for successful SaaS implementations: 1. It’s […]
In designing and building out enterprise collaboration systems, we often grapple with the question of where to obtain the content that will attract people to a new workspace, and effectively encourage them to participate. First, to put the question in perspective: Over time, workspace content can become an indispensable knowledge-base and competitive advantage for an organization. […]