Why Prototyping is Like the Tango

The professional services group I work in is dedicated to implementation – getting customers up and running with our platform so that they become addicted to it, expand its use throughout their organizations, and renew. That last part, renewal, is crucial, because of the economics of enterprise SaaS (software as a service): in general, it costs […]

Enterprise Learning from Morbidity and Mortality

In building out enterprise collaboration systems, I often see implementation practices in one area that can be successfully applied elsewhere. Lately, I’ve noticed that the hospitals I work with all have regularly scheduled “M & Ms” – Morbidity & Mortality reviews, in which doctors and other clinicians analyze complications in patient care to better understand […]