Why Prototyping is Like the Tango

The professional services group I work in is dedicated to implementation – getting customers up and running with our platform so that they become addicted to it, expand its use throughout their organizations, and renew. That last part, renewal, is crucial, because of the economics of enterprise SaaS (software as a service): in general, it costs […]

Why Do Enterprise 2.0 Pilot Projects Succeed or Fail?

In an excellent new blog post (8 Guiding Principles for Pilot Projects), Ross Dawson takes a look at pilot projects for enterprise 2.0 tools, and provides an overview on how to build and assess effective pilots. The pilot project is just one of the elements in Dawson’s useful Enterprise 2.0 Implementation Framework (shown below). I’d […]